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Background Screening Questions & Answers

After we sign-up, how does my agency or organization go about implementing the management system?

A service representative will assist with all authorized individuals to establish the account.


What is the price of the background screening?

Contact for specific pricing packages.


What is the turnaround time?

The preferred package results are returned on an average of 2 to 3 business days. There are exceptions that can occur and delay individual results. (i.e., clerk searches, archived cases, extensive criminal histories, etc.) These cases are rare and will not significantly impact average turnaround time.


How will I receive my results?

We can customize your results to fit your needs, however, the preferred method is through our secured management system. Please contact us today to find out how to receive your results through this system. See the related FAQ tab regarding the online data management system.

Secured Management System (SMS) Questions & Answers

Does train and educate all clients prior to startup before launching their customized secured management system (SMS)? will provide online training sessions for all authorized users that will cover all aspects of the SMS. After your system has been activated, the users will have access to continued training at no additional cost.


Where do I go to login to my agency or organization website?

Access the secured management system from the homepage. Click on the “Client Portal Login” Button to access your account.


How do I request a screening when logged into my online data management system?

Once you have logged into your secured management system Home page, click the “Request” tab at the top of the page. This will open the request page and you will enter the applicant’s information into the fields that are required.


How do I check on any relevant information regarding all screening requests?

When logged into your secured management system Home page, click the “Status” tab at the top of the page. Once on the status page, you will be able to sort by date of request, requestor, reference, and completion date. The status page is refreshed every 30 minutes.


How do I view results on my SMS?

When logged into your secured management system Home page, click the “Results” tab at the top of the page. You must have the authorization to view results or you will be denied access to the information when clicking the results tab. My results are finalized and have been sent to the website, but I cannot view the report. What am I doing wrong? Make sure that your pop-up blocker is turned off. Once you have the pop-up blocker off, please log back in to your account and click “view” to open the report.

Billing Questions & Answers

How often am I invoiced? The frequency of the invoice depends on what is most convenient for your organization. We have the ability to invoice after each background screening batch is received or for customers with higher volumes, we can prepare an invoice on a monthly basis.


How will I receive my invoice?

Based on your preference, the invoice can be emailed or sent through the US Mail. This preference can be determined during the account set-up phase.


What payment method can be used to settle my account?

Your account can be settled by check or, if you prefer, we accept VISA/MC. To pay by credit card, please call our office and provide the information to someone in our Accounting Department. The payment will be processed and a receipt will be emailed to you for your records.


What if my organization requires a Purchase Order?

We can include a PO # on the invoice for your convenience.


Who can I contact if I have questions about my invoice?

Send Us a Message with any billing questions



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